سياسة الاستبدال والاسترجاع

Replacement and Refund Policy We at our store are committed to providing a clear and fair shopping experience, and we establish this policy to organize the processes of replacement and refund in a way that guarantees the rights of both the customer and the store. First: Refund or Replacement Request Period The customer can submit a refund or replacement request within 7 days from the date of receiving the order from the shipping company. Second: Product Condition The following conditions must be met to accept a refund or replacement: - The product is new and in its original condition. - It has not been used and is free of any operational marks or damage. - The original packaging and accessories are complete. - Labels or tags on the product have not been removed or tampered with. Third: Inspection of the Shipment upon Receipt The customer is advised to inspect the shipment and ensure the products match the order and are in good condition within 7 days from the date of receipt. If there is a shortage, visible damage, or a discrepancy in the product, the store must be notified within this period to handle the request according to the approved replacement and refund policy. After the seven days have passed without notice, the order is considered received in good condition and matching specifications. Receiving the shipment from the shipping company is considered the customer’s acknowledgment that the carton and shipment bag are intact, in good condition, and not opened before. Fourth: Cases Not Covered by Refund Refund or replacement cannot be accepted in the following cases: - Damage caused by misuse or improper storage. - Products that have been modified, opened, or used. - Products that are not in their original condition upon return. Fifth: Return Due to Manufacturing Defect In case of a confirmed manufacturing defect, our specialized team will inspect the product. Upon confirming the defect, the store bears all shipping costs for replacement or refund. If the same product is not available, a suitable alternative will be offered or the amount paid will be refunded according to the customer’s preference. Sixth: Return by Customer’s Desire If the return or replacement request is made for reasons unrelated to a manufacturing defect, and this is within 7 days at most from the date of receiving the shipment: - The customer bears the shipping costs. - Shipping (sending and returning) fees will be deducted from the refunded amount. - Shipping fees paid at purchase are non-refundable after receiving the shipment. Seventh: Undelivered Shipments If the customer does not receive the shipment and it returns to the store due to non-responsiveness with the shipping company: - Shipping costs will be deducted from the order value. - The order can be resent or the remaining amount refunded according to the customer’s preference. Eighth: Product Return Procedure - Contact us to request a refund or replacement. - Provide the customer with the shipping receipt via email or WhatsApp. - Deliver the shipment to the agreed shipping company. - After the product arrives and is inspected, the request will be approved, and the appropriate action will be taken. Ninth: Refunds The refund will be processed within a maximum of 14 working days from the date of receiving and inspecting the returned product. The refund will be made through the same payment method used for the order. Tenth: Contact For inquiries or requests for replacement and refund, you can contact us through the communication channels provided in the store.